圖書館服務設計:圖書館服務的整體評估方法介紹

2015/05/08     來源:Michigan Publishing閱讀原文

Service Design: An Introduction to a Holistic Assessment Methodology of Library Services
 
This paper explores service design as a relevant method for service assessment and creation in a library environment. Service design allows for a holistic and systemic look at the various systems that make a library function. This methodology is a co-creative process conducted with library staff and patrons. By working together, librarians and patrons can create more relevant services or refine current services to be more effective and efficient...more

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