都會公共圖書館網站啟發性評估:以台北市立圖書館與芝加哥公共圖書館為例

2015/03/10

A Heuristic Evaluation of Metro Public Library Websites: Taipei Public Library and Chicago Public Library

【撰文● 吳淮育/龜山鄉公所文化發展課課員】

【Abstract】
The research aims to evaluate the usability of Taipei Public Library and Chicago Public Library websites by means of heuristic evaluation. There are 10 evaluators invited from Taiwan and the United States to find the usability problems of both websites. The research also examines whether the goals of both public libraries have been met. 
 
Both of the websites have two major usability problems and most problems are minor or cosmetic. Briefly, the objectives of both public libraries have met the provision of services on the interfaces of the websites although there are a number of usability problems. The value of HE discovery is approved with respect to the process and results since it is indeed a cheap, quick and effective method. Finally, the recommendations for both websites are made and the results and conclusions could be applied to other metro public library websites.
 
全文下載:大學圖書館 17:2 2013.09[民102.09] 頁119-164
 
 

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